Política de reembolso

Refund Policy

We have a 30-day return policy for physical items, which means you have 30 days after receiving your physical item to request a return.

Physical Products

To be eligible for a return on physical products, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contacto@amopata.com. Please note that returns will need to be sent to the following address: Rua Martel Patricio, 4 3100-479  Pombal - Leiria - Portugal

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Digital Products & E-books

• Delivery: All digital products and e-books are delivered electronically via download links provided after purchase or sent directly to your email address. No physical items will be shipped.

• Returns & Refunds: Due to the nature of digital goods, once an e-book or digital file has been downloaded or accessed, it is non-refundable unless there is a proven technical defect that prevents you from accessing or downloading the file, and our support team cannot resolve it.

• Corrupted or Missing Files: If you experience any technical issues with your download (e.g., corrupted file, missing link, or delivery error), please contact us immediately at contacto@amopata.com so we can provide a replacement link.

Damages and Issues

Please inspect your order upon reception (for physical goods) or download (for digital goods) and contact us immediately if the item is defective, damaged, corrupted, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), and downloaded digital content/e-books (unless technically defective). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

For physical items, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not offer exchanges on digital products.

European Union 14-Day Cooling-Off Period

• For Physical Items: Notwithstanding the above, if physical merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

   

• For Digital Items & E-books: Under EU consumer law, you have a 14-day right of withdrawal for digital purchases. However, by purchasing and downloading/accessing a digital product immediately, you expressly acknowledge and agree to waive your 14-day right of withdrawal once the download or access has commenced. If you have not yet downloaded or accessed the digital file, you may request a refund within 14 days of purchase.

Refunds

For physical items, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

For eligible digital refunds, once approved, processing will take place within 10 business days.

If more than 15 business days have passed since we’ve approved your return/refund, please contact us at contacto@amopata.com.